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Please see below details about our delivery times. If there is anything you are unsure about that is not covered here, please do not hesitate to contact us.
Each order is completely unique, and depends on the complexity and quantity of the items ordered. We may need to order in hardware from external suppliers to fulfil your order. To get an accurate idea of the lead time on any order we recommend speaking directly to a sales representative by calling 01792 704 887 and pressing option 1 for sales.
Turnaround times begin ONLY when the following criteria have been met
- Your order has been received, processed and payment approved.
- You have uploaded your artwork for your job.
- You have viewed your proof and approved your job for production.
After approval, Quality Control personnel may stop your job if they believe your artwork has defects (i.e. low resolution) that will cause it to print unsatisfactorily. In this event, you will receive an email message notifying you of this, and your job will be put on hold until you re-submit and re-approve new artwork or confirm you wish to send the job to press as-is. While a job is on hold in this manner, the production clock is ON HOLD. DWJ Display is not responsible for expediting your order if time is lost as a result of the customer's failure to meet production design requirements.
If you choose to order a hard copy proof, it will be mailed the day after you approve your artwork. The time it takes for a customer to receive, sign, and return a colour proof does NOT count in the production calendar. A job is considered ON HOLD until the signed proof is returned. Proof approval typically takes two days (one day transit to the customer, one day transit to return the proof to DWJ Display). Note that if a hard copy proof is ordered, it MUST be SIGNED and RETURNED before production recommences.
All turnaround times are based on business days. Monday through Friday and exclude all bank holidays. All jobs with standard turnaround times (2 days) submitted into production before 5:00pm will begin production the following business day.
DWJ Display strives to ship every job on time; however, despatch dates should be considered estimates. Production delays, weather conditions and mechanical malfunctions, etc. can sometimes cause jobs to ship late. In the event that we despatch a late job, the price difference between the requested and actual print schedule will be credited back to you. DWJ Display is not responsible for upgrading the shipping method to accommodate a missed estimated ship date. Customers may upgrade the shipping method prior to the job actually shipping at their own expense as detailed above. Cancellation of a job or entire order based on turnaround time is permitted ONLY if a Customer Service Supervisor agrees to these terms in writing as a condition during order entry. If you have a time-sensitive job, please be sure to notify customer service at time of placing the order.