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You can add artwork files to your order by selecting the ‘Artwork Supplied’ dropdown option on the product page of your choice. Simply click on the ‘Choose Image’ button and you can locate your artwork of choice, as well as utilise a host of editing tools. If you do not attach an image to your order, or simply forget, you can email us at firstname.lastname@example.org with your artwork and order number.
Unsure about your artwork, you can get a free check with us! Please note this is the same checks we carry out on all orders.
Artwork Team | email@example.com
If sending artwork for an order please use the above email address.
Remember to include your order number in the subject line!
Customer Services | John.firstname.lastname@example.org
For general enquiries regarding orders and quotation requests please contact our customer services team using the above following email address.
We aim to despatch most orders within 3-5 working days (Mon – Fri) from approval of your proof. This is our FREE delivery service included in your final price. Should for any reason this not be feasible we endeavour to alert you to this at the earliest opportunity. For urgent orders which require a tight turnaround there are options available; we can in certain instances off you a Saturday AM delivery or a next day timed delivery accommodated for pre-9AM, 12AM or 12PM. Please contact the office direct to discuss this to confirm availability. Delivery requirements outside our standard free delivery incur additional charges which will be confirmed at point of request by our staff.”
While we will make every effort to despatch all menu orders within 3-5 working days regardless, the following possible exceptions may apply, dependent on volume of work. Please confirm when ordering.
- Large Takeaway Menu runs (50,000 and above)
- Laminated Restaurant Menus
- Encapsulated Restaurant Menus
- Restaurant Order Pads
Turnaround times begin ONLY when the following criteria have been met
- Your order has been received, processed and payment approved.
- You have uploaded your artwork for your job.
- You have viewed your proof and approved your job for production.
After approval, Quality Control personnel may stop your job if they believe your artwork has defects (i.e. low resolution) that will cause it to print unsatisfactorily. In this event, you will receive an email message notifying you of this, and your job will be put on hold until you re-submit and re-approve new artwork or confirm you wish to send the job to press as-is. While a job is on hold in this manner, the production clock is ON HOLD. Menu Printing Direct is not responsible for expediting your order if time is lost as a result of the customer's failure to meet production design requirements.
If you choose to order a hard copy proof, it will be mailed the day after you approve your artwork. The time it takes for a customer to receive, sign, and return a colour proof does NOT count in the production calendar. A job is considered ON HOLD until the signed proof is returned. Proof approval typically takes two days (one day transit to the customer, one day transit to return the proof to Menu Printing Direct). Note that if a hard copy proof is ordered, it MUST be SIGNED and RETURNED before production recommences.
All turnaround times are based on business days. Monday through Friday and exclude all bank holidays. All jobs with standard turnaround times (2 days) submitted into production before 5:00pm will begin production the following business day.Menu Printing Direct strives to ship every job on time; however, despatch dates should be considered estimates. Production delays, weather conditions and mechanical malfunctions, etc. can sometimes cause jobs to ship late. In the event that we despatch a late job, the price difference between the requested and actual print schedule will be credited back to you. Menu Printing Direct is not responsible for upgrading the shipping method to accommodate a missed estimated ship date. Customers may upgrade the shipping method prior to the job actually shipping at their own expense as detailed above. Cancellation of a job or entire order based on turnaround time is permitted ONLY if a Customer Service Supervisor agrees to these terms in writing as a condition during order entry. If you have a time-sensitive job, please be sure to notify customer service at time of placing the order.