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At DWJ Display, we are proud of our products and service. We want you to be 100% satisfied with your order. If you are not satisfied for whatever reason, please call our sales offices on 01792 704880 and we will do everything we can to help resolve the issue for you.
We are committed to high quality standards, including printing, finishing and fitting. However, there are some things beyond our control which are not covered by this guarantee:
We print to exacting ISO Colour standards. However, due to variances in viewing equipment we cannot be responsible for colour variation between PDF screen proofs and the final printed job. If your job is colour critical, we highly recommend ordering a hard copy proof for colour matching purposes. If you believe the color for your job is non-compliant, our experienced production team will evaluate it for accuracy and a reprint will be issued if the job is out of tolerance. We will not be responsible for reprinting due to customer errors, including but not limited to: spelling, punctuation or grammatical errors; inferior quality or low-resolution images; design or colour errors introduced by the customer; incorrect orientation or incorrect layout for folding, holding inside frames or mechanisms etc. We will reprint orders that are damaged in transit, but we must have photographs of the damage and the package must be signed for as damaged in order to make a claim with the haulier. We are not responsible for delays or missed shipments caused by delivery to the wrong address or undeliverable packages caused by the customer.
This guarantee is limited to the reprint of the original order quantity and does not cover any damages or claims incurred by you or your business if you receive printed materials which are defective, incomplete later than your estimated delivery date (consequential loss).
This guarantee does not cover fees for mailing services or postage or associated incidental damages or claims. We are not responsible for courier errors, including loss or delay. For further information on delivery services terms and conditions, click here.