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Please see below our most frequently asked questions. If there is anything you are unsure about that is not covered here, please do not hesitate to contact us.
Each order is completely unique, and depends on the complexity and quantity of the items ordered. We may need to order in hardware from external suppliers to fulfil your order. To get an accurate idea of the lead time on any order we recommend speaking directly to a sales representative by calling 01792 704 887 and pressing option 1 for sales.
Yes, a Saturday morning delivery can be arranged for jobs that are shipped on a Friday. Similarly, next day timed deliveries can also be accommodated for pre- 9am, 10am or 12 noon. There is an extra cost to arrange special deliveries as detailed on the Delivery Times page. Please ensure that you have set up a special delivery with our customer service team prior to shipping.
All sales are final. . No refund will be issued after the job has been completed however, credit notes can be offered if a full reprint is not suitable. If you are unhappy with the printed job, customers must notify DWJ Display within 5 business days of delivery to report any defects discovered in the product/s ordered. 100% of the received product should be returned within 7 days from the day the job was delivered.
Should your claim be approved by DWJ Display, a full reprint at no extra cost will be shipped to you using the original paid shipping method, or alternative method should an issue arise.
Alternatively, a credit note may be issued if we cannot meet your deadline due to unforeseen circumstances. The credit note will be to the value of the original order and will be valid only by the client who placed the order.
Any job that has been approved and 'sent to press' cannot be altered or cancelled. If you need to change any of your printing options or shipping methods, you may do so by contacting customer service, as long as the job has not yet been sent to press. Both upgrades and downgrades can be processed over the phone including turnaround time, quantity, shipping method, etc. Jobs can be cancelled at any time prior to production and a refund will be issued; however if an order is cancelled after we have sent you a hard copy proof, or performed file repair, or completed any artworking services, those charges are non-refundable.
You can add artwork files to your order by selecting the ‘Artwork Supplied’ dropdown option on the product page of your choice. Simply click on the ‘Choose Image’ button and you can locate your artwork of choice, as well as utilise a host of editing tools. If you do not attach an image to your order, or simply forget, you can email us at email@example.com with your artwork and order number.
Most of our products have very specific artwork templates that you must adhere to in order to complete an order with us. Please check the product pages for downloadable templates. If you cannot find what you're looking for, please get in touch and we'd be happy to advise you on the best solution of providing artwork.We accept the following file formats:
- PDF (we recommend PDF X1a or Acrobat 1.3, which is version 4).
- TIFF (flattened layers).
- JPEG (convert to CMYK or embed colour profile).
- EPS files (with embedded fonts or ideally fonts turned to paths).
We accept Visa, Master Card, Maestro, Switch or Paypal for payment.
We can also accept BACS transfers, cheques and payment on 30 day account (subject to external credit approval).
A a pro-forma invoice will be sent out upon confirmation of order to enable payment. Please contact our accounts team on 01792 704885 and they will be able to answer any payment related queries. Payment must be made in full prior to any orders being printed, unless you are an account customer with a credit limit.
A full VAT invoice, confirming payment details and the VAT element will be emailed to you automatically when the job is despatched.
Artwork for each order is stored on our servers for 12 months in case you would like to order a reprint.
We do not however warrant to archive your files should a technical failure occur and would encourage you to make sure that your files are always backed up. If you wish to do so, please quote the job reference number from the previous order, so that we can find your artwork. We will always send a proof of the file prior to printing anyway, to ensure the correct version is used.